CUTTING EDGE TECHNOLOGY
Re-imagine Business Communication
Easily connect the systems, processes, and data you need to deliver a consistent and personalized experience across channels. Whether it’s a CRM, CMS, analytics or billing system, a legacy application or a third party service or API, you can easily achieve a 360-degree customer view and harness real-time data and capabilities through our Deify Services
Know more about our services
Deify Infocomm has a long experience in business voice communications technology has put together a group of managed VOIP solutions, that can be customized to meet the needs of Small Business to Medium Enterprise customers today.
Route calls to best-suited agents for faster resolution with flexible and robust ACD software
Leverage the power of omnichannel report with detailed reports and customized dashboards to measure what matters the most
Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each
Integration with all leading industry CRMs such as Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared, and more.
Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response
Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system
Build an effective contact center process by automating business actions based on event and time-based triggers. It lets you save time and improve customer engagement by automating the next best action
Respond faster to customer emails using an inbuilt email editor and templates. Delight your customers with a quick response time.
Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.
Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.
Automatic routing through SMS and updating customers through auto triggered SMS
Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing and live monitoring and much more to boost first call resolution.
Secure & Scalable Omnichannel Contact Center Solution Built for the Enterprises
Flexibility and Control
We understand that your business is unique and so does its requirements. It lets you define your own business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts and a lot more.
Reliable and Secure
We follow a detailed product development, delivery, certification, and implementation process including end-to-end internal testing.
We enable you to integrate your workforce management system, lead management system, in-house CRM, or any other third-party system with its comprehensive omnichannel ticketing system.