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Call Center Solutions

CUTTING EDGE TECHNOLOGY

Re-imagine Business Communication

Easily connect the systems, processes, and data you need to deliver a consistent and personalized experience across channels. Whether it’s a CRM, CMS, analytics or billing system, a legacy application or a third party service or API, you can easily achieve a 360-degree customer view and harness real-time data and capabilities through our Deify Services

Know more about our services

Deify Infocomm has a long experience in business voice communications technology has put together a group of managed VOIP solutions, that can be customized to meet the needs of Small Business to Medium Enterprise customers today.

ACD

Route calls to best-suited agents for faster resolution with flexible and robust ACD software

Reporting

Leverage the power of omnichannel report with detailed reports and customized dashboards to measure what matters the most

Voice

Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each

CRM Integrations

Integration with all leading industry CRMs such as Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared, and more.

Omni Routing

Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response

IVR

Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system

Automation Rules

Build an effective contact center process by automating business actions based on event and time-based triggers. It lets you save time and improve customer engagement by automating the next best action

Email

Respond faster to customer emails using an inbuilt email editor and templates. Delight your customers with a quick response time.

Chat

Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.

Social

Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.

SMS

Automatic routing through SMS and updating customers through auto triggered SMS

Video Chat

Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing and live monitoring and much more to boost first call resolution.

OUTSTANDING FEATURES

Our Expertise

Secure & Scalable Omnichannel Contact Center Solution Built for the Enterprises

Flexibility and Control

We understand that your business is unique and so does its requirements. It lets you define your own business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts and a lot more.

Reliable and Secure

We follow a detailed product development, delivery, certification, and implementation process including end-to-end internal testing.

Seamless Integrations

We enable you to integrate your workforce management system, lead management system, in-house CRM, or any other third-party system with its comprehensive omnichannel ticketing system.